How We Work

Tutors

All our tutors go through a rigorous vetting process. Before introducing a tutor, we promise:

  1. To interview each tutor personally;

  2. To check the CV, experience and education of each potential tutor;

  3. To request a DBS Security Check from every tutor;

  4. To ensure that only tutors who pass our assessment will be taken on.

Matching Process

Our tutor-student matching process is about more than matching locations and subjects. We use our in-depth knowledge of student learning styles and the favoured methods of our tutors to ensure there is a close educational bond between students and tutors.

  1. You request tuition or guidance through our website enquiry form or by phone and we will respond within 24 hours.

  2. Our educational consultant may ask follow-up questions to aid matching and in some cases, may ask to carry out a direct assessment.

  3. We will recommend two available tutors to you within 48 hours of your first contact. This gives you choice and puts the control in your hands.

  4. Your selected tutor will contact you with 24 hours to arrange the first session.

  5. We will regularly check that the tuition is meeting your needs and will always be available to discuss your child's education.

Reports and Progress Tracking

After matching a student and tutor, we continue to support you and your child. Our tutors will provide a report for each tutorial reviewing what was covered and what progress was made. We will monitor reports and contact you directly to ensure that the student is on track to achieve their goals.

We provide resources on request for parents, students and tutors and encourage our tutors to set work for completion outside of sessions to develop independent working skills.

When you sign up, you will be provided with a Parental Login to manage your tuition. The reports are visible at any time by logging into your account through our website. At the end of each month, you will receive a report for all hours of tuition completed.